Why are patients mad at doctors? Maybe, suggests medical blogger Dr. Robert Lamberts, it’s because doctors aren’t following the rules.

Doctors have always been a hot topic of discussion on the Well blog. We’ve talked about the rocky relationship between doctors and patients, a doctor’s disdain for medical Googlers, and whether doctors should lecture patients about their weight. And every time, hundreds of readers comment about how frustrated they are with doctors and the medical system.

Dr. Lamberts, an Augusta, Ga., physician and writer of Musings of a Distractible Mind, notes that he has a few simple rules that help him get along better with his patients.