We had been waiting for this day for years — the day our hospital in San Francisco would shed its antiquated electronic health records system in favor of a more modern alternative called Epic, which has been, or will soon be, adopted by many of the nation's top medical centers.
Our hospital was full of strangers in turquoise T-shirts, called Epic Superusers, who provided "at the elbow support" for the staff, there to usher in the "death of the legacy system" (as the administrators' emails put it) and the birth of a new, well, epoch.
But on a recent Monday morning when I logged into so-called Epic Hyperspace for the first time, I was greeted with a pop-up box and an urgent message: "You currently have deficiencies that are either delinquent or will become delinquent within one week. Please complete at your earliest convenience."
I blinked. The words on my monitor were thick and black on a background of rich mustard yellow. On the left side of the message was an exclamation point inside a circle. Today was my first day using Epic. Had I already done something wrong?
More …
https://www.nytimes.com/2019/11/01/health/epic-electronic-health-records.html
